Terms of Service

These Terms of Service (“Terms”) govern access to and use of eComDesk, the software service operated by Code Slice LLC (“eComDesk”, “we”, “us”). By creating an account or using the service you agree to these Terms on behalf of yourself and, where applicable, the business you represent (“you”, “Customer”).

1. The service

eComDesk is an AI-assisted customer-support platform for e-commerce teams. It connects to systems you authorize — such as your helpdesk, order management, and phone provider — reads support conversations, and helps analyze, draft, and (at the automation level you configure) resolve them, including an optional AI phone agent.

2. Accounts and workspaces

You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account and workspace, including team members you invite and the roles you assign them. You must be at least 18 and authorized to bind the business you sign up for.

3. Trial, fees, and billing

• New workspaces receive a free trial with usage allowances (such as a monthly number of AI analyses, AI-resolved tickets, and phone minutes). No payment method is required during the trial, and nothing is charged.
• Paid subscriptions are billed monthly in advance (base fee) plus metered usage billed in arrears — for example a per-ticket fee charged only when the AI fully resolves a ticket end-to-end, and per-minute fees for the optional phone add-on beyond its included minutes. Current pricing is shown at checkout and on our pricing page.
• Payments are processed by Stripe. You authorize us to charge your payment method for subscription and metered fees. Fees are non-refundable except where required by law.
• We may change pricing with at least 30 days’ notice; changes apply from your next billing cycle.

4. Connected services

When you connect a third-party service (for example Zendesk, ShipStation, Twilio, or a custom API), you confirm you are authorized to grant us access, and you instruct us to access and process data from it on your behalf. Your use of those services remains governed by their own terms. Disconnecting a service stops new data flowing from it.

5. Your content and responsibility for messages

You retain all rights to the data you or your connected services submit — tickets, customer records, orders, call recordings, policies, and catalogs (“Customer Content”). You grant us the limited rights needed to host and process Customer Content to provide the service. You are responsible for having a lawful basis to share Customer Content with us, including any notice or consent your end customers require.

6. AI features

• AI output can be inaccurate or incomplete. The service grounds replies in your own data, verifies drafts before sending, and gives you staged controls (shadow, approval, and automation modes with guardrails) — but you remain responsible for the messages and actions sent from your workspace, including those sent automatically at automation levels you enabled.
• Review important replies, amounts, and refunds. The product surfaces this reminder throughout the interface.
• Customer Content processed by AI models is used to provide the service to you — not to train our or our providers’ models.

7. Acceptable use

You agree not to:

• use the service for unlawful, deceptive, or abusive messaging;
• violate third-party rights or marketplace/platform rules;
• probe, disrupt, or overload the service, or bypass usage limits;
• resell the service or use it to build a competing product;
• submit data you have no right to share.

8. Intellectual property

We own the service, including software, design, and documentation. No rights are granted except the limited right to use the service under these Terms. Feedback you provide may be used without obligation.

9. Data protection

Our Privacy Policy describes what we collect and how we handle it, including the subprocessors we use. For Customer Content that includes personal data of your end customers, we act on your instructions as a processor/service provider.

10. Availability and support

We aim for high availability but the service is provided “as is” and “as available”, without warranties of any kind, express or implied. Support is available at hello@codeslicellc.com.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues. Our total liability under these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.

12. Indemnification

You will defend and indemnify us against claims arising from Customer Content, your use of the service in violation of these Terms, or your violation of law or third-party rights.

13. Suspension and termination

You may cancel at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate for material breach, non-payment, or risk to the service. On termination we will, on request within 30 days, provide a reasonable export of your Customer Content, after which we may delete it.

14. Changes to these Terms

We may update these Terms; material changes will be notified by email or in the product at least 14 days before they take effect. Continued use after the effective date is acceptance.

15. Governing law

These Terms are governed by the laws of the State of Maryland, USA, excluding its conflict-of-law rules, and disputes are subject to the state and federal courts located there.

16. Contact

Code Slice LLC · hello@codeslicellc.com · www.codeslicellc.com